Services

The Ministry, through its postal networks, offers varieties of postal services and products to the public. One of those services that are critical and important to the post as a major source of revenue generation is the Lock-Box Service. Private lock-box is a subscription service offered to institutions and individuals wishing to obtain a private lock-box for their inbound mail arriving at the post offices in Liberia.

Requirements for Obtaining a Lock-Box

The below steps are the procedures leading to obtaining a private lock-box service.

1. Customers obtain an application form free of charge from the lock-box section at the post offices or at the E-Liberia website (www.e-Liberia.gov.lr)
2. The form may be filed online or manually, and the hard copy returned to the lock-box section for the activation of number filing.
3. Upon return of the form, customers are required to obtain a bank invoice/slip from the lock-box section, banking windows at designated locations, and /or sub-post offices, where necessary, invoices shall be delivered directly to the customer’s premises.
4. Lock-box bank invoice/slip is taken to the designated bank payment window for payment.
5. Customers obtain the bank receipt and return it with a copy of the bank payment receipt at the lockbox section or sub-post offices to certify/confirm payment. Copy of the receipt is filed with the financial comptrollers’ office and locks box section or sub-post offices to capture information on the electronic and manual database of the lock-box section.
6. Then customers are issued their lockbox key.
7. Large business institutions and concessions are required to obtain large or extra–large boxes. Medium businesses are required to obtain medium size boxes.
8. Lock boxes are not transferable to another person or business except authorized and approved by the Ministry of Posts and Telecommunications.

• It is important to note that, lock boxes are the sole property of the Ministry but are only issued for rental service(s). All delinquent customers for a period of ninety days shall have their boxes re-possessed by the Ministry.

NOTE:  Lockbox service fees are annual payments and customers are expected to pay on the due date the box was obtained. Later payment after 30 days shall accrue an interest of 10% of the service fees. Also, an interest rate of 20% and 30% respectively for delayed payments of 60 and 90 days shall be charged. Above 90days period, the lock-box will be repossessed by the Ministry.

Registered mail are high value  or priority mail with traceable identity.

A customer with no knowledge of tracking his or her mail can follow the following easy and simplified steps:

Firstly, proceed by checking at the bottom of the official receipt given by the cashier to assess the two customers’ service contacts.

Use either of the following customer service contacts (077-907-9333/ 088-170-9675) for prompt respond or send a quick message on the ministry Facebook page (Ministry of Posts & Telecommunications).

Customers can also personally track their mail using the following websites:

(a) For the United States of America, please goggle (USPS tracking),

(b) For Europe, Asia, and South America, please goggle (track IT international),

(c) For Canada, customers should goggle (Canada post tracking)

(d) For Australia, customers should goggle (Australia post tracking).

Note:  The bureau is pleased to receive grievances from customers and will ensure all concerns are adequately addressed.

It is important to note that the Ministry of Posts & Telecommunications was established to provide postal services to all citizens and residents of Liberia at an affordable cost. At present, the Ministry is charging a minimum fee of USD 16.9 per 1kg or its Liberian dollars equivalent which is subject to change in line with economic realities.

Expressed Mail Service, known as the Expedited Mail Service (EMS) takes about three to five working days which is very cheap and reliable to all our destinations.

It is important to note, that the Ministry of Posts & Telecommunications was established to provide postal activities to all Liberian citizens at a cheap and affordable cost among other service providers with postage fees of USD 16.19 /1kg or its Liberian dollars equivalent which is subject to change while other courier services are more expensive than ours. In terms of delivery, we have two services, (the Regular service) and the Expedited Mail Service (EMS).

The Regular mail takes about 9-14 days while the Expedited Mail Service (EMS) takes 5 to 9 days with reliable and efficient delivery.